Maintenance Coordination — How We Handle Repairs So You Don't Have To

One of the biggest headaches of owning rental property is maintenance. The 2am pipe burst. The HVAC that dies in August. The tenant who texts every week about something new. When you self-manage, every one of these lands directly on you.

Here's how Tru Diligence handles maintenance so you don't have to think about it.

Tenants submit requests through the owner portal

All maintenance requests come through our Buildium platform. Tenants submit requests online, which creates a documented record of every issue — when it was reported, what was described, and how it was resolved.

We triage every request

Not every maintenance request is an emergency. We assess each request and prioritize accordingly. Genuine emergencies — no heat in winter, flooding, electrical hazards — are handled immediately. Non-urgent requests are scheduled appropriately.

We use vetted vendors

We maintain relationships with trusted, licensed vendors across the OKC metro. These aren't random contractors from a Google search — they're professionals we've worked with and trust to do quality work at competitive prices.

You approve anything over $250

Our management agreement requires owner approval for any single expense over $250. You're always informed before significant money is spent on your property — except in genuine emergencies where immediate action is required to prevent further damage.

You get documentation

Every completed repair is documented in your owner portal with the invoice and description. Nothing disappears into a black hole.

The result

Your property gets maintained properly. Your tenants get responsive service. And you don't get a single maintenance text.